Costume Shop Australia - Shipping
Our Costume shop ships Australia wide.
All of our costumes are sent directly from our Australian warehouse.
Normal Delivery
All orders for in stock items received by 2pm EST (Sydney) time on weekdays are sent on the SAME DAY! We use Eparcel Express Post, Standard Australia Post or overnight courier to get your order to you ASAP.
Express Post and courier parcels will be left in a safe location by the front door, please include instructions in the notes field if you do not want your parcel left at the door.
We charge a FLAT RATE starting from $10.95 per order depending on your location!
If you need your costume urgently please include the date needed in the notes field, or contact our staff to check on delivery time.
We know you need your costume/accessories for a certain date and are committed to speedy delivery of all orders, our deliver partners do their best to ensure your order arrives in a timely manner.
With Australia Post Express Post Service or our courier service, most orders are delivered within 1-3 days after ordering. If you need the costume urgently, please give us a call so that we can work out the quickest delivery option available to you.
For next business day delivery, Express Post items can be sent to all locations listed below.
| Location | Postcode range(s) |
|---|---|
| Canberra | 0200-0250; 2600-2639; 2900-2920 |
| Sydney and suburbs Gosford Region Newcastle Tweed Heads/Murwillumbah Wollongong Area |
1000-1920; 2000-2249; 2555-2574; 2740-2786 2250-2265 2280-2300; 2302-2310 2484-2490 2500-2530 |
| Melbourne and suburbs Geelong and suburbs Ballarat Bendigo Shepparton/Mooroopna/Kialla Seymour Latrobe Valley |
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#-3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3809; 3810#; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 3211-3220 3350; 3353-3356 3550; 3552-3556 3629-3632# 3660-3661 3825; 3840-3844 |
| Brisbane Gold Coast Booval/Ipswich Areas City of Toowoomba Strathpine/Caboolture Sunshine Coast Areas Maryborough City Hervey Bay City Bundaberg City |
4000-4209 4210-4299; 9726; 9728; 9729 4300-4305 4350; 4352† 4500-4510; 4520 4550-4601 4650# 4655# 4670# |
| Adelaide | 5000-5199; 5800-5999 |
| Hobart Area Launceston |
7000-7019; 7050-7053; 7055; 7892 7248-7325 |
ToPerth
| to Perth CBD | 6000-6005; 6800-6899 |
NSW State Network
Next business day delivery to all locations listed below;
Note: Outside metropolitan areas guaranteed service is to and from townships only.
| Location | Postcode range(s) |
|---|---|
| Sydney and suburbs | 1000-1920; 2000-2249; 2555-2574; 2740-2786 |
| Canberra Region | 0200-0250; 2600-2639; 2900-2920 |
| Albury/Lavington/Woodonga | 2640-2641‡ ; 2708‡ ; 3689-3690 |
| Armidale/University of New England | 2350-2351 |
| Bathurst Region | 2787-2820; 2845-2877 |
| Casino | 2468; 2470 |
| Coffs Harbour | 2450 |
| Dubbo | 2826; 2830 |
| Gosford Region | 2250-2265 |
| Goulburn Region | 2580-2589; 2591-2599 |
| Grafton/South Grafton | 2460 |
| Griffith | 2680 |
| Kempsey | 2440; 2442 |
| Lismore | 2480 |
| Newcastle Region | 2266-2338; 2413-2430 |
| Port Macquarie | 2444 |
| Riverina Region | 2590; 2649-2650; 2653; 2665-2672; 2678; 2720-2730 |
| Southern Highlands | 2575-2579 |
| Tamworth | 2340; 2348 |
| Tweed Heads/Murwillumbah | 2484-2490 |
| Wollongong/South Coast Region | 2500-2554 |
# Service guaranteed to township only.
† Service guaranteed to Mail Centre Post Office Boxes only.
‡Next business day delivery is also available between Albury/Lavington and all locations in Victoria.
How does receiving my order work?
We send your order with Australia Post Express service or by various couriers. This enables speedy and reliable delivery so you can get your order as soon as possible.
The parcel will be left at your specified address by the Australia Post or courier delivery service. You do not have to be at home to receive your parcel.
Can I pick up my order and save on postage?
Sorry we no longer allow pickup
I have only received part of my order. Why?
Occasionally Costume Direct will send parts of your order separately.
Our yours costumes may be sent from different warehouses, to get them to you ASAP
Additional shipping time is noted in the Product Descriptions.
If your order needs to be shipped from different places you will not incur any additional postage expense as a result.
I want to add something to an order I just placed. Can it be shipped together?
Yes, provided we are contacted before2pm EST on the day we are due to ship your order and have not yet packed it. We've outlined the procedure below and details of associated shipping costs.
If you would like to add something to your order, please contact us immediately. We pride ourselves on our efficiency in processing your order. If you catch us before 3pm on the day we are due to ship your order and your order has not been packed yet we will be able to add items to your order. We will require payment for the additional items you wish to add and will send them with your original order with no additional postage cost.
If you create a new order online before we pack and post your original order for additional items and are getting them shipped to the same address, we will ship both orders together. Unfortunately we will not be able to refund you for the postage of the second order you placed.
Delivery policy
It is your obligation to enter the correct delivery address details at time of ordering.
If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
Every effort is made to deliver your order by the estimated delivery date. Unfortunately, we are unable to guarantee time of delivery.
We keep tracking numbers of every order sent. If you experience delays receiving your order please contact us.
Payment
What payment methods can I use?:
You can pay for your order using Visa Card, Master Card or by using PayPal. Our shopping cart is secured by Secure Pay. We also accept direct debit, cheque, or money orders - if you are paying by one of these methods please advise us in the 'Notes' section of your order, and be aware that we are unable to send the order until we receive the cheque/money order or the direct debit amount, which may take a few days depending on your bank. You may want to contact us for additional details.
What details will I need to provide for payments?
When proceeding through the checkout, you will need to provide us with:
1. Name, e-mail, password
2. Billing and shipping address
3. Visa/Master/Paypal details.
All information you give us will be treated with the strictest confidentiality, please read our Privacy Policy.
What taxes will I have to pay?
We have included GST (10%) in the price for each item, meaning there are no nasty surprises at the checkout!